How can I contact Molton Brown?

Our Customer Care will be delighted to give you personalised advice and to answer your questions by Phone: 04 816 7171 Email: customerService-UAE@moltonbrown.ae

Where do you deliver?

MOLTON BROWN delivers to all addresses in the United Arab Emirates. No deliveries are made on weekends or public holidays. Please note that your order cannot be processed by our delivery partner on public holidays, so these days do not count as working days.

How do I place an order Online?

After selecting the product you wish to order on our website, please click “Add to cart” and indicate your desired quantity. You may view and edit the content of your cart at any time by clicking the shopping cart icon found at the top right corner of all pages on the website. By clicking “view cart,” you will be able to validate or edit your cart and then proceed to checkout. Once your payment has been made, a thank-you page will appear with your order number indicating your order has been received. A confirmation of the order will also be sent to your e-mail address.

Can I edit my shipping details after placing an order?

If you would like to edit your address or phone number after your order has been confirmed, kindly call our Customer Care Phone: 04 816 7171

What are my payment options? Can I pay using an international credit card?

We only accept payment via debit or credit card, including visa® and mastercard®. You must be the cardholder of the debit or credit card used for purchase. We do not accept international credit cards.

When will my payment be processed?

Once the online transaction is completed, your card will be charged automatically upon order validation.

I’m having trouble with my credit card information for my online order

If you receive an error message related to credit card authorization failure, we kindly encourage you to double check card details such as expiration date, cvv or security code before attempting a new payment. Kindly note some financial institutions require customers to activate their card for online shopping and may set daily spend limit. If you still face an error message kindly contact our Customer Care. Phone: 04 816 7171

How do I access my invoice?

Your invoice will be attached to the confirmation e-mail that you receive after your order has been shipped.

Can I place an order by phone?

Please contact our Customer Care Phone: 04 816 7171 if you have any issue while placing an order on the website.

Can I cancel my order?

Our Customer Care Phone: 04 816 7171 will assist you to cancel your order. Kindly note that once your order has been processed any cancellation will be considered as a return, please refer to the return section below.

How can I track my order?

Our Customer Care Phone: 04 816 7171 will assist you to track your order.

What are my shipping options?

1 to 3 working days. Please note that we cannot offer any delivery service in Das Island, Delma Island in Abu Dhabi. Shipping is complimentary for all orders. Alternative delivery date can be arranged if delivery failed on delivery date Please contact our Customer Care Phone: 04 816 7171

How can I return or exchange a product(s)?

It is MOLTON BROWN’s intention to satisfy its customers. No Return and/or No Exchange Policy, is mandatory except for defected items. Please note that we do not provide any refund, however we will gladly offer an exchange for any unopened product bought on the Website that is returned within 30 days of the date of purchase, in any MOLTON BROWN’s stores in the United Arab Emirates only. Orders placed online can only be returned to online store All items must be accompanied by a copy of the both original receipt and in an unopened and saleable condition. We cannot accept any return by post. Please note that we cannot offer exchanges on any opened or used products. At the time of delivery, you may refuse the entire order only and return it in its entirety. All products are quality controlled and checked for any faults before they are dispatched to you. Should you receive a product that is faulty please contact us immediately. Products are classified as faulty if they are received damaged, or where a concealed manufacturing default appears within 14 days of the date of purchase. Please note that products that are damaged as a result of wear and tear, neglect, abuse, improper maintenance or other causes attributable to you are not considered to be faulty. In respect of defective products, you will have the following options, in MOLTON BROWN’s stores in the United Arab Emirates only: – To replace the product, or – To request the product to be repaired, if this option is available in respect of the defective product, or – To receive a full refund in respect of the defective product. All refund will be made by the method payment was received. If the initial payment was made by credit/debit card, we will re-credit your credit/debit card within (14) days.

Gift Guide – Molton Brown UAE

Flexible Payments | Buy Now and Pay Later
Sunlit Clementine & Vetiver Collection

Luxury Gifts

Bestselling Christmas Gifts

Need some festive ideas? Take inspiration from what’s topping everyone's wishlist this season, from playful stocking fillers to joyful Bathing essentials and classic Festive Limited Editions

New Marvellous Mandarin & Spice

Splendidly stir up a festive feast for the senses. A celebration of our ‘made in England’ heritage, this citrus-gourmand fragrance
reimagines the magnificent – and very British – tradition of making Christmas pudding.

Shop Now

Giftsets

Gloriously Good Gifts. Under-the-tree appeal guaranteed. Discover bathing luxuries for their well-deserved seasonal soak, 'uniquely them' Fragrances and sustainable gifts for the environmentally-minded.

Shop Now

Complimentary
Samples

Free
Delivery

Split purchases into 4 interest-free payments

Split purchases into 3 interest-free payments

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Summer Fragrances

Refill Infinite Bottle

Shower Gels

Wild Mint & Lavandin

Summer Fragrances

Sunlit Clementine & Vetiver Collection

Up to 50% Off Summer Sets

Men's Skincare

Travel Size Toiletries

Hand Care

Hand Refills

Body Soap Bar

Hair

Shampoo

Sunlit Clementine & Vetiver

Scented Candles

Coastal Cypress & Sea Salt

The Refill Collection

Gifts For Him

Mesmerising Oudh Accord & Gold

Men's Skincare

Luxury Gifts

Floral & Spicy Hand Care Gift Set

Delicious Rhubarb & Rose Festive Bauble

Merry Berries & Mimosa Bath & Shower Gel 300ml

Merry Berries & Mimosa Body Lotion 300ml

Merry Berries & Mimosa Signature Candle 190g

Merry Berries & Mimosa Festive Bauble

Citrus & Fruity Hand Gift Set

Floral & Marine Hand Care Collection

Spicy & Aromatic Travel Collection

Marvellous Mandarin & Spice Festive Bauble

Marvellous Mandarin & Spice Signature Candle

Floral & Spicy Bathing Gift Set

Re-Charge Black Pepper Body Care Collection

Spring Signatures Hand Cream Trio

Hand Care Collection

Marvellous Mandarin & Spice Hand Lotion 300ml

Festive Bauble Gift Set

Re-Charge Black Pepper Festive Bauble

Fiery Pink Pepper Festive Bauble

Woody & Aromatic Christmas Cracker

Fruity & Floral Christmas Cracker

Fruity & Spicy Christmas Cracker

Festive Bauble Collection

Marvellous Mandarin & Spice Hand Care Gift Set

Jubilant Pine & Patchouli Eau de Toilette 100ml

Muddled Plum Bath & Shower Gel 300ml

Muddled Plum Festive Body Wash Bauble

Festive Frankincense & Allspice Fine Liquid Hand Wash 300ml

Festive Frankincense & Allspice Hand Lotion 300ml

Jasmine & Sun Rose Bauble

Jubilant Pine & Patchouli Bath & Shower Gel 300ml

Jubilant Pine & Patchouli Body Lotion

Jubilant Pine & Patchouli Bauble 75ml

Vintage With Elderflower Bath & Shower Gel

Vintage With Elderflower Body Lotion

Juniper Jazz Festive Bauble

Vintage With Elderflower Fine Liquid Hand Wash 300ml

Vintage With Elderflower Hand Lotion 300ml

Vintage With Elderflower Body Lotion 300ml

Vintage With Elderflower Festive Bauble

Jubilant Pine & Patchouli Bath & Shower Gel 300ml

Jubilant Pine & Patchouli Body Lotion 300ml

Floral & Citrus Christmas Cracker

Marvellous Mandarin & Spice Fine Liquid Hand Wash 300ml

Bestselling Christmas Gifts

New Marvellous Mandarin & Spice

Giftsets

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