This privacy policy sets out how we, Molton Brown Limited (“Molton Brown”), collect, use and protect any information that you provide when using this website.

Molton Brown is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website you can be assured that it will only be used in accordance with this privacy statement.

Occasionally Molton Brown may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from September 2010.


Molton Brown may collect personal and non-personally identifiable information about you when you register with Molton Brown or place an order for Molton Brown products.

Any personal information collected by Molton Brown may be stored and processed in the UK, US or any other country in which Molton Brown or its service providers maintain facilities.


The website is not intended for children under 13 years of age. No one under age 13 may provide any personal information to the website. Molton Brown does not knowingly collect personal information from children under 13. If you are under 13, please do not register on the website, make any purchases through the website or send any information about you to us, including your name, address, telephone number or e-mail address. In the event that Molton Brown learn that they have collected personal information from a child under age 13 without verification of parental consent, they will delete that information. If you believe that Molton Brown might have any information from or about a child under 13, please contact us at the address or toll-free number set out in the contact section below.


Any personal and non-personally identifiable information which you provide through this website or which Molton Brown collect shall be used for statistical and marketing purposes, processing your order, managing your account, responding to any comments or questions you may have and, if you agree Molton Brown may occasionally contact you by email you about forthcoming events, products and promotions.

Molton Brown will endeavour to ensure that reasonable steps are taken to create accurate records of any personal information you provide through this website. However, we do not assume responsibility for confirming ongoing accuracy of your personal information.

Should any of your personal details change, or should you no longer wish to receive communications from us, you may update your details or choose to opt-out at any time by visiting “My Account” page or by unsubscribing your details using the “Staying in Touch” link found on all of our email communications.

Alternatively, please contact our customer services team on toll-free 1-866-933-2344 (9am-5pm (EST) Monday to Friday) or email us at[email protected] stating your exact name, email address and postal address.

If you advise us that your personal information is no longer accurate we will make corrections so far as is practicable. Please update your records if any of the information you submitted during registration changes.


Molton Brown uses other companies to perform functions on their behalf in relation to the purposes included within this policy. Such functions include credit/debit card validation and authorisation, webhosting, data analysis, order fulfilment and mailings.

Any third party used by Molton Brown may be provided with access to your personal information, but only where this information is relevant for them to perform their functions. Your information shall not be used for any other purpose.

Some of these companies are located outside of the European Economic Area (EEA), including the US, where the same levels of protection are not required. Molton Brown always stipulate that third parties adhere to the same procedures that we follow with respect to you personal information.


Cookies are small pieces of information that are stored by your internet browser on your computer’s hard drive. Molton Brown uses cookies to;

  • Place items in your shopping basket;
  • Keep track of your current order; should you wish to complete your order at another time;
  • Help identify you as you move around Molton Brown’s website;
  • Provide site usage; information which together with purchasing information will help us improve and develop products and services we offer.

These cookies do not store any personal information. You will need to enable cookies in order to use or website; this will allow you to register your details and to make purchases.


Molton Brown’s website may contain links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their privacy policy.


Molton Brown takes the privacy of our customers very seriously and we are committed to protecting the security of your data, both on and off line.

For security reasons Molton Brown strongly recommend that you do not send credit card numbers by standard email and only use the secure facility provided on our website.


When you shop on Molton Brown’s website, we ask you to input personal information such as your name, e-mail address, billing address, delivery address, telephone number, product selections and credit/debit card information.
When you submit your personal information on this website you will be asked to consent to the processing and transfer of your personal information at the checkout stage, as set forth in this policy.


Should you have any questions or concerns regarding our website or privacy policy, please email Molton Brown at[email protected]. Alternatively we can be contacted by toll-free telephone number at 1-866-933-2344.

The postal address for Molton Brown is:

Molton Brown Limited
130 Shaftesbury Avenue
United Kingdom

Email Address [email protected].

Molton Brown USA Limited
One Penn Plaza
Suite 4118
New York
New York 10119
Toll free telephone number 1-866-933-2344
Email Address: [email protected].